Return & Refund

• How do I return products?

  If you'd like to return all or part of your order, please reach out to our Customer Service team at hello@naak.com in North America or helloeu@naak.com in Europe. The return is at your expense. If the return conditions are met, we will send you an email with instructions on how to send the produ...

• When will I receive my refund?

  We undertake to issue a refund within 10 days of receipt of your return, provided it complies with the conditions.

• Under what conditions can I make a return?

  You have up to 14 days from the date of delivery to notify us your wish to return part or all of your order. Contact hello@naak.com in North America or helloeu@naak.com in Europe. Products must be undamaged and in perfect condition to be put back on sale upon receipt. Find here our return polic...